About Us

1. Who We Are

Our store is dedicated to creating comfortable, functional and thoughtfully designed living spaces for customers across Australia.
We focus on furniture that brings together practicality, durability and modern aesthetics, helping customers build a home environment that is both welcoming and efficient.

We believe that furniture is not only about appearance, but also about how it supports everyday living. Every product offered on the website is selected with attention to usability, structure and long-term performance.

2. Our Product Focus

Our store specialises in a curated selection of home furniture designed to meet different lifestyle needs:

Chest of Drawers — Designed for organised living, offering practical storage solutions that help keep spaces tidy while maintaining a clean and modern look.

Corner Sofa — Created to maximise space efficiency, ideal for both compact and open living areas, providing comfort and flexibility for daily use.

Recliner Sofa Sets — Built for relaxation, combining ergonomic support with functional design to enhance comfort during rest and leisure time.

Each category is selected to balance functionality, durability and comfort, ensuring suitability for everyday use in Australian homes.

3. Our Approach

We take a practical and customer-focused approach in everything we do.

Our store works with experienced suppliers and logistics partners to ensure that products meet expected quality standards and are delivered efficiently.
We continuously review product performance and customer feedback to improve our offerings and maintain consistency.

We aim to provide clear product information so customers can make informed decisions before purchasing.

4. Our Commitment

Our store is committed to providing a reliable and transparent shopping experience.

We operate in accordance with the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (Schedule 2), ensuring that customer rights are respected and protected.

Our goal is to support customers throughout the entire process, from browsing and ordering to delivery and after-sales support, with clarity and consistency.

5. Customer Experience

We understand that purchasing furniture is an important decision.
Our store aims to make the process straightforward by offering practical product selections, clear information and responsive support.

We focus on delivering an experience that is efficient, dependable and aligned with everyday living needs.

6. Customer Contact — Store

For any enquiries regarding our store, products or services, please contact:

Phone: +81 (708) 929 80 92
Email: yourhelpdesk@loftgoyard.com
Address: 3-21-5 HASHINOUCHI, IBARAKI-SHI, OSAKA 567-0805, JAPAN
Customer Service Hours: Monday to Friday, 8:10 AM – 5:10 PM (AEST), excluding Australian public holidays
Delivery Area: Australia

Our store is committed to providing a clear, reliable and customer-focused experience in accordance with the Competition and Consumer Act 2010 and the Australian Consumer Law.