This Privacy Policy applies to all personal data processing carried out through the website, as well as services provided by our store to customers located in Australia.
This document describes the types of data collected, the purposes of processing, and the rights of users, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal data refers to any information that can directly or indirectly identify an individual, including name, address, email address, payment details, or browsing-related information.
Personal data may be collected in the following situations:
When creating an account or placing an order on the website
When requesting to receive communications
When contacting our store via email or contact forms
During website browsing through cookies or analytics tools
Cookies are used for the following purposes:
Ensuring the security and proper operation of the website
Improving the browsing experience
Analysing traffic and evaluating performance
Adapting certain features based on user interaction
Upon first visit, users are informed about cookie usage and may manage or disable them through available settings.
Collected personal data is used exclusively for:
Processing and managing orders
Providing after-sales support and customer service
Sending communications where consent has been given
Maintaining website security and preventing misuse
We do not sell or transfer personal data to third parties.
Data may be shared only with:
Service providers necessary for website operation
All parties handle data in accordance with confidentiality obligations and use it only for authorised purposes.
Data retention periods are as follows:
Order-related data: retained for up to 5 years from the last transaction
Administrative data: retained in accordance with applicable legal obligations
Communication data: retained until consent is withdrawn or up to 3 years
Cookies are stored for a maximum period of 12 months.
Users may withdraw consent at any time through browser settings or by contacting our store.
Users have the following rights under the Privacy Act 1988 (Cth):
Access to their personal data
Correction of inaccurate or incomplete data
Request deletion of data where no longer required
Object to processing based on legitimate interests
Request restriction of processing
Request access to data in a structured format where applicable
Withdraw consent at any time
For security purposes, identity verification may be required before processing requests.
Personal data processing is based on:
Performance of a contract for order management and delivery
User consent for optional communications
Legitimate interests, including fraud prevention and service improvement
Compliance with legal obligations under Australian law
All processing activities are conducted in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
For any enquiries regarding personal data or to exercise user rights, please contact:
Phone: +81 (708) 929 80 92
Email: yourhelpdesk@loftgoyard.com
Address: 3-21-5 HASHINOUCHI, IBARAKI-SHI, OSAKA 567-0805, JAPAN
Customer Service Hours: Monday to Friday, 8:10 AM – 5:10 PM (AEST), excluding Australian public holidays
Delivery Area: Australia
Our store places the highest importance on the protection of personal data and is committed to ensuring responsible, transparent and secure handling of user information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
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