Shipping Policy

1. Delivery Area

Our store delivers exclusively within Australia.
All products are prepared and handled through authorised logistics partners and shipped only to addresses located within Australia.

2. Shipping Fees

Orders with a total value below €130 are subject to a €7 shipping fee.
Orders with a total value of €130 or above qualify for free shipping across Australia.

3. Order Processing

After payment is confirmed, orders are typically processed within 1–5 business days.

Processing Cut-off Time:

• Orders placed before 5:10 PM (AEST) on business days will be processed on the same day.
• Orders placed after 5:10 PM (AEST will begin processing on the next business day.
• If an order is placed on an Australian public holiday, processing will commence on the next business day.

4. Shipping and Delivery Timeframes

Delivery is carried out by logistics providers experienced in handling furniture and home goods, selected according to product characteristics.

The estimated delivery timeframe is 2–6 business days from dispatch.

5. Applicable Charges

All prices displayed on the website include applicable taxes in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

6. Order Tracking

Once the order has been dispatched, customers will receive a tracking number to monitor the shipment status at any time.

7. Customer Contact — Store

For any enquiries regarding orders or services, please contact:

Phone: +81 (708) 929 80 92
Email: yourhelpdesk@loftgoyard.com
Address: 3-21-5 HASHINOUCHI, IBARAKI-SHI, OSAKA 567-0805, JAPAN
Customer Service Hours: Monday to Friday, 8:10 AM – 5:10 PM (AEST), excluding Australian public holidays
Delivery Area: Australia

Our store is committed to providing a clear, reliable and transparent service, ensuring a secure shopping experience in compliance with the Australian Consumer Law (Competition and Consumer Act 2010).