These General Terms and Conditions govern the rights and obligations related to the use of the website and all purchases made by customers located in Australia.
Accessing the website or confirming an order constitutes full acceptance of these terms.
Certain features of the website may require the creation of a personal account.
Users agree to provide accurate, complete, and up-to-date information during registration.
Users are responsible for maintaining the confidentiality of their account credentials and for all activities carried out under their account.
Our store reserves the right to suspend or terminate accounts in cases of misuse or breach of these terms.
We are not responsible for errors resulting from inaccurate information provided by users.
Products displayed on the website are described clearly and accurately.
Any differences between images and delivered products may result from technical or production variations.
Prices are listed in euros and include applicable taxes in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).
Our store may update product descriptions and prices at any time; the price confirmed at the time of order will apply.
Order confirmation constitutes acceptance of these terms.
The purchase process includes selecting products, adding them to the cart, confirming delivery details, and choosing a payment method.
Payment is required at the time of order confirmation.
An order is considered final once payment is received and a confirmation email is issued.
After payment is confirmed, orders are typically processed within 1–5 business days.
Processing Cut-off Time:
The estimated delivery timeframe is 2–6 business days from dispatch.
More details, please refer to the store’s Shipping Policy.
Our store allows order cancellations under the following conditions:
More details, please refer to the store’s Order Cancellation Policy.
For operational and stock availability reasons, our store does not offer direct exchanges.
Customers have a maximum of 15 days from the date of receiving the order to submit a return request.
Return requests are accepted under the following conditions:
Once the returned product is received and verified, the refund will be processed within 2–3 business days.
The refund will be issued using the same payment method selected at the time of purchase.
The actual time for funds to appear may vary depending on the processing time of the financial institution or payment service provider.
More details, please refer to the store’s Return, Exchange, or Refund Policy.
The collection and processing of personal data are conducted in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Data is used solely for order processing, customer service, and authorised communications.
Personal data is not shared with third parties without consent unless required by law.
These terms are governed by the laws of Australia, including the Competition and Consumer Act 2010.
In the event of a dispute, parties will first attempt to resolve the matter through negotiation.
If no agreement is reached, disputes may be referred to the relevant courts or tribunals within Australia.
For any enquiries regarding services, orders or user rights, please contact:
Phone: +81 (708) 929 80 92
Email: yourhelpdesk@loftgoyard.com
Address: 3-21-5 HASHINOUCHI, IBARAKI-SHI, OSAKA 567-0805, JAPAN
Customer Service Hours: Monday to Friday, 8:10 AM – 5:10 PM (AEST), excluding Australian public holidays
Delivery Area: Australia
Our store is committed to providing a secure, clear and reliable shopping experience in compliance with the Australian Consumer Law (Competition and Consumer Act 2010).
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