Payment Methods

1. General Introduction

This Payment Policy applies to all transactions made on the website by customers located in Australia.
We apply secure and transparent payment procedures in accordance with the Competition and Consumer Act 2010 and the Privacy Act 1988 (Cth), including requirements for transaction authentication and data protection.

All payments are handled confidentially using encryption technologies and advanced verification systems.

2. Accepted Payment Methods

Our store accepts the following card payment methods:

American Express
Discover
Diners Club
Mastercard
Visa

All payment methods support secure and efficient transactions, with no additional charges applied by our store.

3. Transaction Security

All payment transactions carried out on the website are protected using SSL (Secure Socket Layer) encryption protocols to ensure the confidentiality of transmitted information.

We do not store banking details or full card information.
Payments are processed exclusively by certified payment service providers that comply with recognised security standards such as PCI DSS (Payment Card Industry Data Security Standard).

4. Validation and Authorisation

During the payment process, an automatic verification is performed with the card issuer.
Once the transaction is authorised, the order is confirmed and the payment is processed according to the procedures of the selected payment system.

If the transaction is declined by the financial institution, the order cannot be completed.

5. Currency and Applicable Charges

All transactions are processed in euros.
No additional charges are applied at the time of payment or delivery.
All prices displayed on the website include applicable taxes in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

6. Payment Issues

In the event of a declined transaction, technical error or interruption during the payment process, customers are advised to:

Verify that the entered details are correct
Ensure sufficient funds are available
Contact their financial institution to confirm transaction authorisation

If the issue persists, customers may contact our store for assistance.
We will review the situation and provide support as promptly as possible.

7. Customer Contact — Store

For any enquiries regarding payments or transaction security, please contact:

Phone: +81 (708) 929 80 92
Email: yourhelpdesk@loftgoyard.com
Address: 3-21-5 HASHINOUCHI, IBARAKI-SHI, OSAKA 567-0805, JAPAN
Customer Service Hours: Monday to Friday, 8:10 AM – 5:10 PM (AEST), excluding Australian public holidays
Delivery Area: Australia

Our store ensures a reliable and secure payment environment in compliance with the Competition and Consumer Act 2010 and the Privacy Act 1988 (Cth).