Terms and Conditions
1. Introduction and Scope
These Terms and Conditions govern the use of the website and all purchases made by customers located in Australia.
By accessing the website or placing an order, users agree to be bound by these Terms and Conditions.
These terms are established in accordance with the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (Schedule 2), which provides statutory guarantees that cannot be excluded.
2. Eligibility and Use of the Website
Users must be at least 18 years of age or have the consent of a legal guardian to use the website and place orders.
Users agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
Unauthorised use of the website may result in suspension or termination of access.
3. User Account Responsibility
Where account registration is required, users must provide accurate, complete and current information.
Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.
Our store may suspend or terminate accounts that are used in violation of these Terms and Conditions.
4. Product Information and Availability
We aim to ensure that all product descriptions, images and specifications are accurate.
However, variations may occur due to manufacturing processes or display differences.
Product availability is subject to stock levels.
If a product becomes unavailable after an order is placed, customers will be notified and offered an appropriate resolution, including a refund where applicable.
5. Pricing and Charges
All prices displayed on the website are listed in euros and include applicable taxes in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).
Our store reserves the right to update prices at any time.
The price confirmed at the time of order will apply to the transaction.
6. Orders and Payment
By placing an order, the customer confirms acceptance of these Terms and Conditions.
Payment must be completed at the time of order placement.
Orders are considered confirmed once payment has been successfully processed and a confirmation email has been issued.
7. Consumer Guarantees
Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), customers are entitled to consumer guarantees that goods:
Are of acceptable quality
Match their description
Are fit for their intended purpose
If a product fails to meet these guarantees, customers may be entitled to a repair, replacement or refund as required by law.
8. Limitation of Liability
Nothing in these Terms and Conditions excludes, restricts or modifies rights granted under the Australian Consumer Law.
To the extent permitted by law, our store is not liable for indirect, incidental or consequential loss arising from the use of the website or products purchased.
9. Privacy and Data Protection
Personal information is collected and handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information is used solely for order processing, customer service and authorised communications.
Personal data will not be disclosed to third parties without consent unless required by law.
10. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Australia, including the Competition and Consumer Act 2010.
In the event of a dispute, both parties agree to attempt resolution through negotiation.
If a resolution cannot be reached, the matter may be referred to the relevant courts or tribunals within Australia.
11. Amendments to Terms
Our store reserves the right to update or modify these Terms and Conditions at any time.
Any changes will apply from the date of publication on the website.
12. Customer Contact — Store
For any enquiries regarding these Terms and Conditions, orders or services, please contact:
Phone: +81 (708) 929 80 92
Email: yourhelpdesk@loftgoyard.com
Address: 3-21-5 HASHINOUCHI, IBARAKI-SHI, OSAKA 567-0805, JAPAN
Customer Service Hours: Monday to Friday, 8:10 AM – 5:10 PM (AEST), excluding Australian public holidays
Delivery Area: Australia
Our store is committed to providing a transparent, reliable and compliant shopping experience in accordance with the Competition and Consumer Act 2010 and the Australian Consumer Law.