Contact Us

1. Introduction

Customer relationships are a fundamental part of our store.
We place strong emphasis on clear communication, attentive service, and reliable customer support.

For any enquiries, assistance or clarification, users are encouraged to contact us directly.
Our team is available to provide appropriate and personalised support at every stage of the experience on the website.

2. Contact Details

For information regarding services, orders or support, our store can be contacted via:

Phone: +81 (708) 929 80 92
Email: yourhelpdesk@loftgoyard.com
Address: 3-21-5 HASHINOUCHI, IBARAKI-SHI, OSAKA 567-0805, JAPAN
Customer Service Hours: Monday to Friday, 8:10 AM – 5:10 PM (AEST), excluding Australian public holidays
Delivery Area: Australia

3. Customer Service Hours

Our store’s customer support is available from Monday to Friday during the hours stated above.
During this time, we provide professional, clear and solution-focused responses.

4. Support and Response Time

All enquiries are handled with care and accuracy.
Our objective is to provide complete responses as promptly as possible, ensuring effective support in all situations.

All requests are monitored to ensure efficient handling and satisfactory resolution.

5. Useful Information When Contacting

To assist with handling your enquiry efficiently, customers are encouraged to provide:

Order number, if available
A brief description of the enquiry or issue

Our store supports customers throughout the entire process, from order placement to delivery, with consistent attention and precision.

We are committed to providing a reliable and smooth experience in line with the Australian Consumer Law (Competition and Consumer Act 2010).