Safety Policy
1. Introduction
This Safety Policy outlines the measures and standards applied to ensure that all products offered on the website meet safety requirements for use within Australia.
Our store is committed to providing products that are safe for intended use and compliant with applicable Australian safety requirements.
2. Product Safety Standards
All products supplied by our store are required to comply with relevant safety provisions under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (Schedule 2).
Where applicable, products must meet mandatory safety standards issued by the Australian Competition and Consumer Commission (ACCC), including product-specific safety requirements and bans.
Furniture and home goods are assessed to ensure they meet general safety expectations, including structural stability, durability, and safe use under normal conditions.
3. Product Information and Instructions
Each product is accompanied by appropriate descriptions and usage information to support safe handling and use.
Customers are advised to:
Follow all assembly and usage instructions provided
Use products only for their intended purpose
Keep products out of reach of children where applicable
Failure to follow provided instructions may result in unsafe use.
4. Risk Management and Monitoring
Our store monitors product safety performance and customer feedback to identify potential risks.
If a safety concern is identified, actions may include:
Issuing safety notices
Providing corrective guidance
Removing affected products from sale
These actions are taken in accordance with obligations under the Australian Consumer Law.
5. Product Recalls
In the event that a product is identified as unsafe, our store will take appropriate steps consistent with the Australian Consumer Law and ACCC Product Safety Recall Guidelines.
Customers will be notified with clear instructions regarding:
Stopping use of the product
Returning or disposing of the product safely
Obtaining a repair, replacement or refund
6. Customer Responsibilities
Customers are responsible for ensuring that products are used, installed and maintained in accordance with the provided instructions.
Customers should inspect products upon delivery and report any safety concerns immediately.
A return shipping label is included inside the package upon delivery for applicable cases.
7. Incident Reporting
If a product is suspected to be unsafe or has caused damage or injury, customers are encouraged to contact our store promptly.
Reports should include:
Order number
Description of the issue
Photographs or supporting evidence where available
All reports will be reviewed and handled in accordance with Australian product safety obligations.
8. Compliance and Continuous Improvement
Our store is committed to continuous improvement in product safety and compliance practices.
We regularly review internal processes to ensure alignment with:
Competition and Consumer Act 2010 (Cth)
Australian Consumer Law (Schedule 2)
ACCC Product Safety Regulations and Guidelines
9. Customer Contact — Store
For any enquiries regarding product safety or to report a safety issue, please contact:
Phone: +81 (708) 929 80 92
Email: yourhelpdesk@loftgoyard.com
Address: 3-21-5 HASHINOUCHI, IBARAKI-SHI, OSAKA 567-0805, JAPAN
Customer Service Hours: Monday to Friday, 8:10 AM – 5:10 PM (AEST), excluding Australian public holidays
Delivery Area: Australia
Our store is committed to maintaining a safe product environment and ensuring compliance with the Competition and Consumer Act 2010 and Australian Consumer Law.